5 posts tagged “ebay”
Just wanted to write a note to let everyone know about all the sales I have going on right now.
I have recently added brand new PLASTIC CANVAS KITS to my store and as an introductory offer have discounted them 20% until March 31st. You can find them here:
All the PONY BEADS that I have in the store currently are on sale at 10% off as a “Bead Away Winter” sale until the end of winter on 3/20. They can be found here:
I hope to also be adding some new beads to the store this week or next. As always, if there are colors you need that aren’t posted, just email me at fyremonksgal@msn.com and I can see if I have them in stock or add them my next bead order.
All BOOKS are on sale also until 3/20 for my “Read Away Winter” sale which includes Early Americana books and Steeler books. The books on sale can be found here at 20% off my regular price:
To celebrate the Pittsburgh Steelers 6th Super Bowl victory I have many STEELER ITEMS on sale at 10% off until 3/31. Find these items in the Steeler section of my store here:
I have a bunch more Steeler items including Super Bowl items to post when I find the time so stay tuned for more items to be posted!
Many completed BEADED BANNERS that are currently in my store have been reduced 10% until 3/31 and will be found by clicking here:
And last but not least, I have a 10% off SPRING CLEANING SALE on a bunch of stuff that I just want to move on out to make room for all the other stuff that I have ready to be posted. Get great deals on Christmas merchandise, beaded banner patterns, and much more by checking out the 10% items and all the other items mentioned above by viewing all sale items in my store here:
Thank you for checking out Beaded Banners by Bonnie and please feel free to email me with any questions about any items!
Bonnie Matthews
Beaded Banners by Bonnie
MY CURRENT WEBSITE:
www.bannersbybonnie.com
MY UNDER CONSTRUCTION NEW WEBSITE:
www.beadedbannersbybonnie.com
MY EBAY STORE:
http://stores.ebay.com/Beaded-Banners-by-Bonnie-and-More?refid=store
MY BLOGS:
Wordpress: http://beadedbannersbybonnie.wordpress.com
Vox: http://beadedbannersbybonnie.vox.com
Ebay: http://blogs.ebay.com/dougbonnie
ABOUT ME:
Facebook - Add Me: www.facebook.com/profile.php?id=559709463
Ebay: http://myworld.ebay.com/dougbonnie
HELP ME MOVE STUFF OUT AND GET SOME GOOD DEALS!
Lots of items are on sale in my Ebay store at 10% and 20% off. There are Christmas items and lots of DVDs and books and pony beads and lots of other things.
Check them out here:
http://stores.ebay.com/Beaded-Banners-by-Bonnie-and-More?refid=store
Just click on the ON SALE link on the top right below the slideshow.
THANK YOU FOR LOOKING!!!!!!!!!!!!
Customer service has been in the forefront of my mind lately, mainly because customers keep putting it there, so I thought I would share some thoughts. I know, you probably are thinking this is going to be a negative post but it’s not, it is very positive.
I am being told over and over again about how great my customer service is and people thank me all the time for “going out of my way” for them. Maybe it is because I am just a small business, one person operation type thing. Maybe it is because for years I worked in doctor’s offices and no matter how I felt, most of the time the patients felt worse and I knew that so I went out of my way to treat them nice. Maybe it is because I treat others like I would like to be treated. Maybe it is because I have had such rotten customer service from various businesses over the years. Maybe it is because I don’t know any better. Maybe it is because I am just trying to do what it is right. Maybe it is because all I am doing is helping someone else.
Or maybe it is all of the above?
Recently a gentleman emailed me and said he doesn’t like to pay online, he likes to send money orders. No problem I told him. I have several customers like that. He was surprised. The more we emailed I found out he was disabled and unable to get out much and he made beaded banners as gifts for people. Long story short, because he placed a fairly good sized pattern order, I cut him a little break on the patterns and postage. Then he placed a good size beaded banner rods and end caps order and I threw in a free spool of thread. He was again surprised. I told him I knew he was going to be a good customer and I knew he had troubles and what I was doing wasn’t much really, but just wanted to help him out a little. He emailed to me:
“Thank you. You have been so patient and I appreciate that you will go out of your way in what you do especially for people who are at a disadvantage of being disabled who can’t get out much.”
I really didn’t do that much but it meant a lot to him.
I recently had another customer who was from Canada. No matter what I tried doing, the shipping was so much compared to shipping within the U.S. She knew I made a couple trips to the Post Office trying to figure out the best way and then also checked about shipping UPS for her. I couldn’t see her having to pay so much for shipping and in the end I saved her a total of $2 on her order of rods and beads. She wrote:
It's been a pleasure...I look forward to doing more business with you. You are the first that has ever gone out of their way to find the cheapest rate for me and for that I am grateful.....Thanks again!”
Again, not much extra work from my end and nothing more than what I would want someone to do for me, but it meant a lot to her.
The best part with both of these people is that I have gained customers who will be ordering quite a bit more (they have both told me this) as well as email buddies (I email with both of them on a regular basis now).
These aren’t the only customers that have commented on my customer service nor are they the only ones that have become friends as well as customers. I have a gal in Massachusetts who found me on a craft site I first sold on and she and I have become good friends. She as well as a few other customers are disabled or senior citizens and their checks come once a month. I understand that and have worked with several of them concerning their orders and payments. Why not? I am going to be there some day and I hope businesses afford me the same courtesy.
I had another lady that found my website because she was unhappy with the service she was receiving from another site. After a couple orders from me for beads and patterns she wrote:
“About a year ago I sent a check to ***** to join the pattern club, I included a copy of the order from the site. I never heard from them and emailed to see if they received my check, I NEVER heard back from them. I emailed them 3 times, they never had the courtesy to write back. I was going to send another check if they would tear up the first one if they ever did receive it. That is very bad business ethics! I really appreciate your friendliness and excellent business know how!!”
Again, this customer and I email often now. All of these customers were anxious for updates regarding my recent surgery and I also inquire about their lives and how things are going. And from a business aspect, the great thing is that they keep ordering from me. These customers are just a few examples of many in the short time I have been in business and I guess that is why Beaded Banners by Bonnie keeps growing.
I just don’t understand why companies don’t want to give good customer service because it is obvious that just doing what is right with your customers comes back to you in many good ways.
I will end this with some of my recent Ebay feedback which shows again that providing good customer service whether it be answering questions, shipping promptly, good quality products, or going out of your way to help a customer is the best way to do business!
Reduced: 99% of original size [ 641 x 786 ] - Click to view full image
Beaded Banners by Bonnie……and more……
Just wanted to give some updates on Beaded Banners by Bonnie and what I have available and what is new.
PONY BEADS:
I posted some pony beads on Ebay and on my website a while ago just to see how they would sell. It was slow at first but now I am selling them pretty consistently. Because of that I have started ordering in extra bags of beads when I place orders for ones I need and am building up a nice stock of beads so they are available for customers. The beads can be found here:
http://stores.ebay.com/Beaded-Banners-by-B...1QQftidZ2QQtZkm
There are many, many colors of beads I can order so please feel free to contact me if you need certain colors. I don’t always get the extra bags posted right away and I can place an order for ones that you need and have them within just a couple days usually. I am also working on charts with colors and prices and sizes of beads that will soon be posted on my website. I can order opaque, transparent, matte, and glitter in many various colors.
THREAD:
I also began posting thread in my Ebay store and customers have also started showing interest in the thread. This thread is available in many colors and lasts long because it has 125 yards on a spool. The beaded banner thread is available here:
http://stores.ebay.com/Beaded-Banners-by-B...1QQftidZ2QQtZkm
BEADED BANNER RODS & END CAPS:
I continue to sell a lot of the very hard to find beaded banner rods and end caps. Here is the information regarding the rods and end caps:
RODS & END CAP SETS:
All Rods come with caps on both ends. Rods are a minimum of 13 inches long and can be up to 14 inches in length and are approximately 1/8 inch in diameter. The rods fit through the 6x9mm pony beads. They do not fit through the mini pony beads (see below). The end caps are removable so that you can cut the rod to a shorter length, however they do not fall off easily and will stay on a completed banner.
Rods are available here:
http://stores.ebay.com/Beaded-Banners-by-B...7QQftidZ2QQtZkm
SPECIAL ORDER RODS:
If you need rods cut to a certain length I can do that for you. The price will be the same. Just order the number of rods that you want and then EMAIL ME immediately at fyremonksgal@msn.com what size you want them cut to. They can be cut in any combination (for instance 5 at 7 inches and 5 at 11 inches OR 3 at one size, 3 at another, and 4 at another). Just be specific in your email. DO NOT PUT YOUR MESSAGE IN PAYPAL.....for some reason we do not always get those messages.
SMALLER RODS:
I have some rods that are thinner than the usual ones and will fit in the mini pony beads. They will have a little bit different looking end cap on it because the ones pictured will not stay on them. Again, if you want the thinner rods, place your order and immediately email me at fyremonksgal@msn.com and tell me you want the smaller ones. DO NOT PUT YOUR MESSAGE IN PAYPAL or you will get the larger diameter rods because I may not get the message.
END CAPS:
The inside diameter of the end caps are 1/8".
End caps are available here:
http://stores.ebay.com/Beaded-Banners-by-B...2QQftidZ2QQtZkm
BEADED BANNER PATTERNS & KITS:
I started posting kits on Ebay. Some of the kits are from patterns I have designed and sometimes I have an extra kit that I purchased that I will post. Regarding the patterns I have designed, I will make up kits for any of those so if you see a banner or pattern that I designed and you want a complete kit of that pattern, just ask.
I still haven’t posted the patterns I have designed on Ebay but they are available by contacting me at fyremonksgal@msn.com. If you go to my website at www.bannersbybonnie.com you can sell most of the patterns I designed in the first slideshow. If you see something you want, just email me for prices. The prices are anywhere from $3 to $8 with most of them being $4 and $5. The $3 ones are small ones with the more expensive ones being the larger ones that need personalization of names or dates. Those prices are for me printing them out and then shipping is extra. I can email them in a pdf file instead of printing and mailing them to you, BUT they will NOT be true to size in most cases. In other words, if you build your banners over the pattern like I do they will not work and you will need for me to print them out and mail them. However, if you work with the pattern to the side of the banner and size of the pattern isn't important, then I can email the patterns as a pdf file for you to print out and the cost per pattern is less and obviously there is no shipping.
I have posted some patterns on Ebay that I did not design. They are extra copies I have of patterns that I bought either in assortments or duplicate kits. If I have bought a kit for the second time I don't need a second (or third) pattern, so I post the extra pattern on Ebay because I only need one copy myself. In addition, I have purchased pattern assortments a few times from Herschners I think. The first time I did it I got two different assortments and they were all different patterns. The second time I did I ordered three assortments but it was three exact same sets of patterns plus a couple were in the that first order I got! So that is why I have the extra copyrighted patterns to post on Ebay. Please do not ask me to make copies of patterns and sell them to you. If I have an extra that I purchased it will be posted. If I don’t have an extra I won’t make a copy of it to sell you. I don’t want people doing that with my patterns and I won’t do that with someone else’s patterns. Thanks for your understanding!
Here are where the patterns are posted:
http://stores.ebay.com/Beaded-Banners-by-B...5QQftidZ2QQtZkm
Here are where the kits are posted:
http://stores.ebay.com/Beaded-Banners-by-B...1QQftidZ2QQtZkm
I am working on some ideas for my own website and a shopping cart on there so that you can buy direct from my website. Stay tuned for more news on that in the future!
One last thing I wanted to mention is that I accept payments by Paypal or money order, so please do not feel that you have to use Paypal if you are not comfortable with that. I am also working on a way for my customers to pay by credit card without using Paypal. I personally use Paypal all the time for many things, but I know there are people that prefer to pay a different way and I am working on alternatives.
Happy Beading!
Bonnie Matthews
Beaded Banners by Bonnie
Email: fyremonksgal@msn.com
My Website: http://www.bannersbybonnie.com
My Ebay Store: http://stores.ebay.com/Beaded-Banners-by-B...ore?refid=store
Just an update on the beaded banner pattern situation……
Jenny from Beadshak and I have emailed and she has accepted my apology and appreciated my honesty and integrity. Thank you, Jenny. She noted that she had reported the seller to Ebay.
My plan was that when the patterns came I would post feedback for the seller of the patterns as positive (because the product was sent promptly and was as described and she had already left me positive feedback) but in the comments part for EVERY pattern I was going to put “Copyrighted patterns. Should NOT have been sold and I should NOT have purchased them.”. However I did not get a chance to do that because the patterns came yesterday around lunch and I immediately went on Ebay to post the feedback and she was already no longer a registered user. Hopefully Ebay got to her because of the Beadshak complaint and she has been banned and she didn’t just disappear on her own and will show up with another ID on Ebay. But we will all be watching and trust me I will be much more careful with future purchases!
